Reporting a problem
To help us fix things quickly, please include:
- the app version (UniReader → About UniReader) and your macOS version;
- the format of the file and, if you can, the file itself;
- what you did, what you expected, and what happened instead.
Before you write
- Update. Install the latest UniReader from the App Store; many problems are already fixed.
- One file, then another. If a document misbehaves, try another file of the same type: it tells us whether the file or the app is at fault.
- Purchases. Restore Premium in Settings → Subscriptions, with the Apple Account you bought it with.
- A damaged file? UniReader tells you when a document can’t be read instead of closing; send us the file if it opens elsewhere.
Learn the app
UniReader has a full user guide built in, in every language. You can also read the guide on this site.
Your privacy
UniReader is a local-first reader: your files, highlights and notes stay on your Mac. Read the privacy statement.